I don't know how my file is encoded. Which software can i use to know precisely which are the caracteristics of my file? (format, type, encoding, bitrate...)
If you have not any software for this, you can use MediaInfo software (http://mediaarea.net/fr/MediaInfo). This software, provided under BSD license, is free and opensource on all operating system (Windows, Mac OS X or Linux).
Which software can I use to access my player in FTP mode?
Numerous FTP software exist and certain operation systems allow you to directly access an FTP without having to add additional functions. If you don’t possess the standard software, you can use FileZilla software (https://filezilla-project.org). This software, under GPL licence is free to use whatever your operating system (Windows, Mac OS X or Linux).
I created a scheduling file "tm3" with the "scheduler" software, but the player does not take into account my programming. What's going on?
At first, make sure that the scheduling file is named "scheduler.tm3" and not otherwise. Then, make sure that this file is copied into the "SYSTEM" folder of the player's main media.
If it still does not work, check with the "Scheduler" software that the "typical days" that you have created are properly placed into the calendar. Also make sure that the player is configured with the correct time and the correct date. Finally, make sure you that the folders called into the programming exist and that they are conform to the structure of the files specified in your manual.
Can I use a Mac OS X system to prepare the contents of my storage device?
You can either prepare your content on MAC OS X, Windows or Linux. All these systems are fully supports the FAT32. However when using a Mac OS, the copying of files create a number of hidden system (. DS_Store, etc.) files. These files can interfere with the proper operation of your player. This is why it is highly recommended to remove them. Many utilities for Mac lets you remove these unwanted system files such as: Hidden Cleaner, CleanUp smb mess, DS_StoreCleaner or Onyx.